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Frequent how-to's

When you need to change the quantity, you should decide where to make your changes and set the settings accordingly.

We suggest the following combination of settings to avoid Nembol and Shopify overwriting each other:

Option 1: Make your edits in Nembol

  • Leading channel: Shopify OFF
  • Content update from Nembol: to Shopify ON
  • Content update from Nembol: to Etsy ON
  • Content update from Nembol: to eBay ON
  • Content update from Nembol: to others ON

Option 2: Make your edits in Shopify

  • Leading channel: Shopify ON
  • Content update from Nembol: to Shopify OFF
  • Content update from Nembol: to Etsy ON
  • Content update from Nembol: to eBay ON
  • Content update from Nembol: to others ON

Sellers have the possibility to choose the specific channel to which traffic will be directed from social media posts. 

To do this, the merchant must go into the social media settings and, in the Backlinks section, choose which of his channels he wants his posts to link to and drive traffic to.

Backlink option is available for Facebook, Pinterest and Tumblr.

To change the email associated with your Nembol account, follow these steps:

  1. Log in to your Nembol account.

  2. Click on the settings icon at the bottom left.

  3. Go to the “My Profile” section.

  4. Under “Email”, update the email associated with your profile by clicking “Change”.

To change your password, please:

  1. Log out of Nembol
  2. Click the Forgot password button in the Login panel.
  3. Enter your email address and click Send.
  4. Check your email for a message from Nembol with a Reset password link.
  5. Click the link and follow the instructions to reset your password.

To remove one of your shops, the service you need is a Channel Reset, a paid service performed by us at a cost of $20 per channel (feel free to check our Plans and Pricing page).

Before proceeding, please ensure to delist and delete the products imported and listed in that channel, as well as resolving any errors.

To transfer orders from Etsy to Shopify using Nembol, ensure the following:

  • Both your Etsy and Shopify channels are connected.
  • The product exists on both channels.
  • The product is correctly linked to both channels within Nembol.
  • The order is recorded in Nembol.

If any of these conditions are not met, check and update those conditions.

Fix a problem

Some platforms, for example Google drive, do not return the photos to programs, robots, or AIs, such as Nembol. This even if the link is sharable with everyone. The logic behind this restriction is to avoid the platforms’ server cost needed to reply to programmatic queries.

Solution: Make sure the host of your images provides an open access to computer programs. In case it does not, consider picking a new and different supplier

We are sorry to hear that your Etsy account has been suspended. We are a listing software for multichannel retailers, and we do not have information about your suspension. We also cannot offer support on behalf of Etsy.

We suggest that you contact Etsy directly to inquire about the reason for your suspension. They will be able to provide you with more information, and help you resolve the issue.

As a listing software, the only thing we can do is export your listings and upload them to a new Etsy account or help you recover your old listings to start with a new store on a different marketplace.

However, it is important to note that we cannot prevent or overcome any channel action. This means that if the channel where you were suspended detects the new account, there is a chance that the new account could be suspended again.

Nembol retrieves orders a seller receives on Amazon, eBay, Etsy, Shopify, TikTok Shop, or WooCommerce, which are in status “Paid” or equivalent status, such as “Ready to Ship“.

Nembol does not retrieve orders in “Waiting for payment” status. If one or more of your orders in Paid status are not visible in your Orders Tab, this is typically due to a chain of two causes:

  1. The channel on which you received the order was not connected to Nembol when the order happened.
  2. The channel was not subsequently connected to Nembol within the 24 hours following the order date and time.

In fact, Nembol recovers orders from a channel within minutes, and often seconds, after the order was placed, but checks back every few minutes for orders missed during the previous 24 hours. This mechanism grants a useful backup and double-check. For instance, it enables Nembol to collect orders that in the previous 24 hours changed status.

While logging in to your WooCommerce account inside Nembol, you are required to type your full URL, including its initial https:// , and with or without the additional www part of the domain.

It is important that you use the correct URL, because subsequent server-to-server communication will rely on that address in the future.

But don’t worry: most of the time WooCommerce instances will not allow you to login if you call the wrong URL address, therefore you will spot the problem right away.

At time, you may see WebHooks in WooCommerce return a 404 error. This is due to the wrong you used at login. In such case, log out immediately and perform a new login from scratch.

Nembol functions

(Latest update: Aug 27, 2024)

No, you are safe with Nembol!

Nembol “Get your products” Action will not create duplicates in your Nembol account: Nembol will only import items which are not in Nembol.

  • If you run the import a second, then a third time, Nembol will get:
    New items in the source channel.
    Old items in the source channel, which have been deleted from Nembol.
  • The above is designed to enable users to correct items in the source channel and import them again.

Please do not start subsequent imports before the previous one has finished running. You can see the ongoing import status in the Activities tab of your Nembol account.

(Latest update: Aug 27, 2024)

  • Sync function. Available on all plans. It is designed to keep aligned, or synchronized) the product details, and or the stock quantities of your products. The Sync can be turned on or off per each channel in the main Settings in your Nembol account. It works with all products which are “connected” inside Nembol. “Connected” products are products either listed via Nembol, or imported into Nembol from multiple Source channels, provided that they LINKed.
  • Link function. Available on Pro plans and higher. The Link function will automatically recognize, at the moment of import, products that are already listed on any of your channels which share identical SKU codes across channels, and will connect them, allowing the Sync function to work. Link recognizes products via SKU codes, not via titles or other info, and requires products to share the same complete set of SKU codes. Hence if products have variations, all variations’ SKU codes must be in all products, and must be identical to Link.

Therefore, if a seller already has the same products listed on multiple channels, and these products share the same SKU codes, by running an import from all of their channels, Nembol will recognize and link products by their SKU codes.

Once products are linked, Nembol will sync products’ stock count across all channels, and will also sync product details (such as titles, tags, pictures, descriptions and so on), if you set it to do so.

(Latest update: Aug 27, 2024)

Nembol is no-currency, but with Nembol you can have different prices per channel.

This feature is used by many sellers to convert prices of listed products across channels, when channels are set up with different currencies.

In fact, businesses selling internationally may have the need to sell in different currencies in different countries. The currency is typically set by each seller in each marketplace they use, and each marketplace account accepts one single currency. This action is done inside the marketplace, not inside Nembol. Most marketplaces will then convert the single currency into the appropriate currency they will show to international sellers.

Currency is therefore not an issue for 99% of international sellers. It may become an issue, if you have multiple marketplace accounts, denominated in multiple currencies. In the latter case, you have to use Nembol Price rules function to adjust prices to different currencies. 

To do it, please:

  • Use the “Price Rules” command in the Channels “Sync Settings” sections of your Nembol account, and define a % increase or decrease as needed, given the current exchange rate.
  • We advise you to set Nembol also to round your prices at the nearest .99, so that you will not have ugly broken prices after conversion.

This method is better than a price converter because, with it, prices on the destination channel will not change every time the exchange rate changes (which would happen daily, confusing your customers and your own marketing).

With Nembol Automated price adjustment, prices on the destination channel will in fact change every time you edit them in Nembol or on the source channel (if Etsy or Shopify).

Please test with one product first, to make sure you got the conversion % right! 🙂

(Latest update: Aug 27, 2024)

Nembol does not have a native currency feature and does not transfer currencies between listings.

The price field in Nembol only accepts numeric values without specifying a currency.

Here’s how currency is managed in Nembol:

1. Listing Currency:
Each seller can set the currency for their listings on their chosen channels. This setting is defined by the seller in the settings of each channel. Nembol does not handle currency conversions. Sellers can manage currency differences using price rules, as all channels in Nembol operate with a single currency.

2. Import Currency:
When a seller imports products into Nembol from a channel, using the “Get your Products” function in Nembol, or perhaps using a CSV-file import, the import may originally have a currency. At import, Nembol will ignore the currency, because Nembol has no currency. Hence the product price will again be a pure number, say 45.27, with no currency denomination attached to it. I will be transferred to any channel as such pure number, and the channel will take care to attach a currency tag to it.

3. Dashboard Currency:
The currency displayed in the Nembol dashboard (Analytics tab) corresponds to the currency in which the majority of your orders are received. This area provides a summary of orders, products sold, and other key metrics. To avoid confusion, Nembol displays only orders in the most common currency across all your channels, other orders, if any, will be ignored. For advanced sellers selling in multiple currencies, this will lead to an underestimation, inside Nembol, of total sales.

3. Public Display Currency:
The currency shown to the public on a seller’s Easy Website is set by the seller in their Easy Website settings.

By keeping the platform simple and avoiding currency conversion, Nembol aims to provide a straightforward and user-friendly experience.

(Latest update: Aug 27, 2024)

At this time, Nembol doesn’t manage eBay item specifics, however, you can bulk-add them directly inside your eBay account after listing your products with Nembol.

Please read here more ->

(Latest update: Aug 27, 2024)

No, Nembol currently does not associate a picture with a specific product variant.

Let’s say your product on Shopify has 3 variants with 3 pictures, Nembol will pull the 3 pictures, but it will not associate them to a variation.

After publishing for instance on Etsy or eBay (or any channel that supports pictures per variants), the 3 variation pictures will be published as general product pictures.

Please note that if you have pictures per variant in your source channel (Following our previous example, you import from Shopify into Nembol to list on Etsy or eBay), you must keep “Content update from Nembol“ off for your source channel. Otherwise pictures per variant will be removed if the product is edited in Nembol.

(Latest update: Aug 27, 2024)

Currently, Nembol does not support Etsy attributes. Each Etsy category has its own set of unique attributes, and integrating all of them would require incorporating a vast number of attributes to cover every category.

This would be extra complexity for most of our multichannel users, and this is why we do not support Etsy attributes at this time.

(Latest update: Aug 27, 2024)

No.

Nembol supports Meta Catalog, which is Meta company’s tool to list products on their professional venues.

At the time being, Meta does not consider Facebook Marketplace as a professional venue, therefore they do not allow to list on Facebook Marketplace using Meta catalog.

This of course may change in the future, but currently listing on Facebook Marketplace has to be done by sellers manually.

If you are professional seller, at Nembol we strongly advise you to use Facebook Shops and Instagram Shopping, and of course you can do this Nembol.

Inside our main blog, you can find most of the information on how to list on Meta Business Suite, Meta Catalog, Facebook Shops, and Instagram Shopping.

(Latest update: Aug 27, 2024)

NO: if you delete an item in any channel, this action will not delete the product inside Nembol. Also if the product was in fact imported into Nembol from that same channel.

To delete a product in a channel, you actually have to do the opposite: delete the product on the channel from Nembol. This will then allow you to delete it also inside Nembol.

The way to do this is:

  1. Find the product in Nembol using search or filters
  2. Select it (or select more than one product if you so need) inside Nembol
  3. Pick the Action “Delist”
  4. Select the channel or multiple channels you wish to delist it from
  5. Click “Proceed”.

This action:

  • Will delete products from the channels you listed them on using Nembol.
  • Will NOT delete products from any source channel, i.e. those channels which are a source of products, channels from which you imported into Nembol.

You can delete products in a source channel only inside the channel itself, but again this will not delete them inside Nembol.

You can delete imported products inside Nembol, but this will not delete them in the source channel.

Or you can disconnect an imported product in Nembol from their source channel, and keep it in Nembol.

You do the latter by flagging the required box inside the Delist Action.

This is designed so, to avoid accidental cleansing from Nembol of both the source channel and Nembol.

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