Full error name: “You’ve provided an invalid payment policy. ErrorCode: 21917328“
May 4, 2023
Cause
The payment policy you provided is invalid. Not accepted by eBay.
Solution
Here is how to fix it:
- Go to Channels tab
- Open eBay settings.
- Expand the “List to eBay” section and scroll down until you find the Business Policies, at the very bottom – See the screenshot.
- Make sure you’ve selected the payment policy you want to use as default.
- Save!
- Then go to your Policy Manager on eBay and update this policy.
Make sure that every field is correct and updated.
