You’ve provided an invalid payment policy. ErrorCode: 21917328

Full error name: “You’ve provided an invalid payment policy. ErrorCode: 21917328“

May 4, 2023

Cause

The payment policy you provided is invalid. Not accepted by eBay.

Solution

Here is how to fix it:

  1. Go to Channels tab
  2. Open eBay settings.
  3. Expand the “List to eBay” section and scroll down until you find the Business Policies, at the very bottom – See the screenshot.
  4. Make sure you’ve selected the payment policy you want to use as default.
  5. Save!
  6. Then go to your Policy Manager on eBay and update this policy.

Make sure that every field is correct and updated.

You've provided an invalid payment policy. ErrorCode: 21917328