Channel reset

How to reset a channel?

There are two cases in which you may need to reset your channel:

  • You changed store name or password and cannot access to your channel configuration.

Solution: contact us and we will reset your channel login credentials.

Please note: Don’t connect to the second account with the same store. It can cause problems.

  • You close the store “A” or need to connect a different one.

In this case:

  1. Delist all the products you listed to other channels from the store “A”
  2. Delete your products from channel “A”
  3. Write us asking for a reset
  4. Done