Updated on Sep 1, 2026
Content
How to disconnect your channel from Nembol
To disconnect a channel from Nembol:
- Open the Channels tab.
- Select the channel you want to disconnect.
- Click Disconnect in the top-right corner.
- Confirm the action.
Once disconnected, the channel icon will turn gray, indicating that the channel is no longer connected.
Please note: After a channel is disconnected, Nembol will no longer synchronize products, inventory, or orders with that channel. Over time, products associated with the disconnected channel will display synchronization errors until the channel is reconnected, or the products are delisted or disconnected from it, or that channel is reset by our support team.
If you changed your stores' name or password
Solution:
Please disconnect your channel from Nembol, then contact us, and we will reset your channel login credentials.
If you close the store "A", or wish to connect a different one
Solution:
- Delist all the products listed to other channels from the store “A”.
- Delete products from Nembol that were imported from store “A”.
- Write us, asking for a Channel reset.
- Done!
If you want to keep your listings listed, and still get a reset
If you need to switch and connect to different accounts from the one you initially associated with Nembol, you can contact customer support and ask for a reset.
This is a paid additional feature we provide upon request. Please check the dedicated field in our pricing plan.
With this option, all your listed listings will stay active on the channel (store), and you will be able to connect a different store. And list even more.
Contact us to proceed.
If you want to reset your source channel
Note: It is not possible to directly reset a source channel.
The source channel is the channel from which you first import your products into Nembol. This channel becomes the initial reference for your product catalog and content.
To change the source channel, you must first remove the existing product connections by:
- Delisting products from all connected channels.
- Deleting imported products from Nembol.
Alternatively, you can request a paid catalog cleanup service from our support team.