How to reset a channel?
There are two cases in which you may need to reset your channel:
You changed store name or password and cannot access to your channel configuration.
Solution: contact us and we will reset your channel login credentials.
Please note: Don’t connect to the second account with the same store. It can cause problems.
- You close the store “A” or need to connect a different one.
In this case:
- Delist all the products you listed to other channels from the store “A”
- Delete your products from channel “A”
- Write us asking for a reset
- Done