eBay

Updated on May 14, 2024

Content

How to connect eBay to Nembol

The following steps will help you to connect your eBay store to Nembol.

  1. Login to Nembol, then open the Channels Tab
  2. Click on the “Connect channels +” top left. Here you can find the list of available channels
  3. Find eBay, and click on it
  4. The system will automatically open an eBay authorization page. Don’t worry if you don’t see your eBay Locale right away: eBay login is centralized for all Locales
  5. Please sign in using your eBay name and password. No worries, no one will have access to your information
  6. eBay will ask you to grant authorization to Nembol to operate on eBay on your behalf. Click “Agree
  7. After a few seconds, the system will bring you back to Nembol

At the moment you can connect, and manage, up to 10 eBay accounts at the same time in Nembol with the Enterprise+ Plan.

Exceptions

  1. Nembol works with all eBay locales. Please let us know if you find any exceptions, as eBay world is colorful and variated!
  2. Nembol imports from eBay exclusively active listings. This is true, at this time, for all Nembol plans
  3. Nembol does not fully work with eBay Motor at this time. We invite you to test with your specific eBay motor category
  4. Nembol does not manage eBay product specs at this time. eBay is still evolving the way for sellers and external systems to manage the growing number of products specifics they may require or suggest, and they have pretty good interfaces to do it inside a seller’s eBay account

eBay settings within Nembol - setup guide

In Nembol you can find settings which are common to all channels, called Sync Settingsand the settings which are specific channel by channel.

Sync Settings

If you want to manage Sync Settings:

  1. Go to the Channels tab
  2. Click on the Sync Settings button
  3. Here, you choose what you want to update on which channels, and how.

Quantity sync towards Nembol

eBay_SyncSettings_2024

Screenshot 1: How “Quantity sync towards Nembol” looks like. Choose channels that will update Nembol stock upon order receipt

Nembol can synchronize inventory from your eBay to:

  • Amazon
  • Up to Two Shopify stores
  • Another eBay account
  • WooCommerce
  • Up to two Etsy stores
  • Meta Catalog (Facebook Shops and Instagram Shopping). 

Select the channels from which you want to receive stock updates. With this setup, when you get an order in eBay, this order will be communicated to Nembol, and your quantity will be updated accordingly in Nembol and in other channels connected to Nembol;

Unselect the channels from which you don’t wish to receive stock updates from eBay upon the sale.


Please note that Nembol does not sync manual stock updates done in eBay. Nembol syncs only stock changes due to orders you received.

Content update from Nembol

Screenshot 2: How “Content update from Nembol” looks like. Choose what channels should get their content edited when you make a change in Nembol

Select the channels if you’d like to edit your listing details from Nembol centrally and have those edits syndicated on your corresponding eBay listings. With this setup, when you edit a listing in Nembol, for instance change a description, edit a title, tags, or pictures, those edits will update your corresponding eBay listing.

Unselect the channels you don’t wish to update your eBay listings from Nembol.

Please note that Nembol does not manage all eBay product information fields, specifically eBay product specifications are outside Nembol scope at the time being. Sellers can update eBay Product Specs in bulk within their eBay seller account.

Also note that Nembol does not manage the whole set of HTML commands allowed inside eBay. Some commands will be purged, either by Nembol or by some connected channel.

Therefore, if you make extended use of HTML inside your eBay descriptions, we strongly advise you to keep all the channels of “Content update from Nembol” setting unselect, or to test with a few products first if you want some channels selected.

The risk is to edit your eBay descriptions in bulk in an unwanted fashion.

Price Rules

Before listing your products on eBay, make sure to adjust the following settings according to your needs and objectives:

  • Choose your Pricing rules for eBay in the Price rules setting if you wish to automatically adjust your prices by percentage, or fixed amount. 
  • Choose whether to use the automatic rounding

Once done, try listing your products on eBay!

Please always proceed gradually, test with one or more products first, maybe picking them per type: one with variations, one without, one with pictures of a format or provenance, another with pictures of a different format or provenance.

Once you’re done with testing, and results are according to your needs, proceed in bulk. In case of any doubts or needs, please contact our Customer Support.

Inventory control

The Inventory control feature is useful to manage eBay selling limits. With this command, a seller can set a quantity cap, which will apply to each one of their SKUs. Set it at say 10, and Nembol will list 10 stock even if you have 300 pieces per SKU. When the actual stock falls below the cap, the actual stock will be published. 

Note that Inventory Sync will keep working even with Limit listing quantities “ON”.

Publish to eBay

To manage eBay publishing settings:

  1. Go to the Channels tab
  2. Find eBay in the list of channels, to which your shop has already been connected previously.

In the Publish section you can define how you want your products listed to eBay from Nembol, and pick 3 business policies to associate with your listings (Shipping, Payment, Return).

If you want to use calculated Shipment, don’t forget to specify your Postal Code.

 

eBay_PublishSettings1_2024

Screenshot 3: How eBay Publish settings look like inside Nembol. Take five minutes to go through them and set

Here you can:

    • Select the Listing type – pick between “Buy it now” and “Auction”
    • Define a Product Condition – between “New”, “Used”, and others
    • Set an Auction Duration – pick between “7 days” and “Max possible”
    • Turn Out of stock “ON” or “OFF”. Out of stock “ON” will preserve your eBay listing ID also if your item goes out-of-stock, maybe due to sales on other channel. This way, when the item becomes again available, your eBay listing will turn on again, and be connected with Nembol and other channels
    • Add a VAT rate – European eBays, and some other eBay Locales, require sellers to define the VAT rate to be applied to each of their products. With Nembol you can do this by product one by one, or in bulk using the VAT rate field here. This field provides a default VAT rate to your account as a whole. Product-specific VAT rates typed in each product will overwrite this default

Screenshot 4: How eBay Publish settings look like inside Nembol. Take five minutes to go through them and set

In the Appearance section, you can:

    • Automatically Shorten titles – this function will cut your title length if it exceeds what accepted by eBay, so that your listings will not be blocked nor sent in error
    • Insert a Title Prefix – This enables sellers to add a same string of text or numbers at the beginning of all their eBay titles. It is ideal for branded sellers, which must add the product brand inside their eBay titles, but not inside their Shopify or WooCommerce titles.

Screenshot 5: How eBay Publish settings look like inside Nembol. Take five minutes to go through them and set

In the Location section, you can:

    • Choose eBay site – Here you can choose what eBay local site you wish to list your products
    • Choose Item Location – Here you can select where is your item located
    • Insert a Postal code – Write the postal code of your eBay local site. It must be coherent with your Seller addresses and Item Location.

Note that eBay is very strict in defending their buyers (and yours too) by requiring sellers to have the declared item location, their shipping and return policies, all consistent with the declared Postal Code. This set of requirements designed to make life difficult for scammers. Be patient!

eBay_PublishSettings3_2024

Screenshot 6: How eBay Publish settings look like inside Nembol. Take five minutes to go through them and set

In the Business policies section, you can manage:

    • Payment policy 
    • Returns policy
    • Postage policy

Make sure these settings are configured correctly to successfully publish your products on eBay. 

Please note to always update the settings within your eBay account as well or, if they are not already created, set them up before in ‘My eBay’ section.

List in a specific eBay category

Nembol will list your products in one eBay category, taking advantage of eBay automated categorizer. 

This system works by using, per each of your products, the keywords contained in its Category field in Nembol, and automatically assigns each product to the most relevant eBay category. If a product’s Category field happens to be empty, Nembol will use its title instead.

If you find that your products are categorized wrongly in eBay, check what you typed in the Category field or, if empty consider filling it or otherwise reviewing product titles to make so that an Artificial Intelligence can guess in what category the product belongs.

Read about Automatic categories when bulk-listing on eBay ->

Import from eBay

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Screenshot 7: How eBay Import settings look like inside Nembol

To manage eBay Import settings:

  1. Go to the Channels tab in Nembol
  2. Find eBay in the list of channels, to which your shop has already been connected previously
  3. Click the Import settings button at the top.

In the Import section, you can select what type of your eBay listings you wish to import inside Nembol.

Starting from the Pro Plan and up, you can filter products for import by:

  • The listing format – All, Buy it now, Auction
  • Their eBay location site – from where you wish to get your listings

Some users publish different products (or different prices) on different eBay sites. You can pick and share what is best for you!

You can also choose whether you wish to keep your eBay HTML formatting at import or not.

If you switch “ON” the toggle of HTML description, Nembol will import your HTML and will take care of transferring it to other channels when possible.

Please note that no other channel accepts the whole lot of HTML commands you are allowed to use inside eBay. Therefore, if you go multi-channel starting from eBay, at the beginning you may have a harsh time progressively cleaning your eBay HTML templates. Try with one listing before going bulk on hundreds of listings. For instance, Etsy accepts no HTML, neither does Amazon. Shopify accepts a smaller set of HTML commands as opposed to eBay. This will require some effort from your side, and make so that your eBay listings will not look the same when transferred on multiple channels.

Pending offers on eBay

If you are experiencing eBay listings with pending offers not updating stock, it is because eBay impedes changes to a listing once there is an offer on it. 

This is true for eBay Auctions, of course, but also for offers on “Buy Now” listings. Therefore, the scenario is as follows. 

If you allow offers to an eBay buy now listing, and you list the product on Etsy too:

  • If you receive an offer on eBay, the stock on Nembol does not change, nor of course on Etsy. This is correct
  • If now you receive an order on Etsy, it will be sold, the quantity on Nembol will change, but the quantity on eBay will not, because there is an offer pending
  • TAKE-AWAY: when you are back in office, and you find offers, you must not accept them before checking the items has not sold on another channel
  • The problem is that now the item could be bought on eBay itself, at full price
  • SOLUTION: automatically accepted offers on eBay, and the problem will not exist. You can do this by using the optional eBay fields minimum offer and auto-accept, with the same amount in it. As in the screenshot attached.

 

Pending_offers_eBay_2024

Screenshot 8: Pending offers on eBay

Please note: Orders are visible in Nembol Orders Tab within minutes after they were received on a connected channel. When a channel is reconnected, or newly connected, Nembol retrieves orders received within the previous 24 hours. No order is retrieved more than once.

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