Please specify a valid return policy. ErrorCode: 21916328

Full error name: “Please specify a valid return policy. ErrorCode: 21916328

May 3, 2023

Cause

This error means that you need to update the return policy you’ve chosen for your listings.

Solution

  1. Go to the Channels tab
  2. Click on eBay settings.
  3. Expand “List to eBay” section.
  4. Make sure that the returns policy you picked is updated.
  5. If not, update your policy in eBay directly – check this article to guide you.
  6. Once done, save changes and retry the publication.
postage policy