Troubleshooting

Please specify a valid return policy. ErrorCode: 21916328

Updated on May 30, 2024 Full error name: “Please specify a valid return policy. ErrorCode: 21916328“ Cause This error indicates that you need to update the return policy you’ve chosen for your listings. Solution Go to the Channels tab. Click on eBay settings. Scroll down to the “Business Policies” section. Make sure that the “Return […]

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Why my listings are removed when they sell out

Updated on May 31, 2024 How do you use the “Out-of-Stock” option on eBay listings? Cause You probably have “Out-of-stock” off inside your eBay account. The former can be turned OFF by mistake inside eBay also if you have it ON in Nembol. Solution Go to My eBay. Account settings. Site preferences. Under “Selling Preferences”,

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The item location of this listing is outside your home country

Updated on May 31, 2024 Full error name: “The item location of this listing is outside your home country. eBay requires sellers to accurately describe where the item is located, as well as upload tracking for successful transactions“ Cause According to the error “The item location of this listing is outside your home country“, eBay

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Property additional_image_link doesn’t contain the correct number of elements

Updated on May 31, 2024 Full error name: “Property additional_image_link doesn’t contain the correct number of elements”; “I cannot see all the images on my Facebook listings“ Cause The number of images that can be listed on a Facebook catalog depends on the type of catalog you are using and the specific requirements for that

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A shipping profile id is required for physical listings

Updated on May 23, 2024 Complete error description: “A shipping_profile_id is required for physical listings” Cause The Etsy error “A shipping_profile_id is required for physical listings” means you need to create a valid delivery profile for your listings. Shipping_profile is the shipping rule you must have inside each of your Etsy accounts. It is required

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Nembol doesn’t ask which business account it should list to

Updated on June 3, 2024 Full error name: “Nembol doesn’t ask which business account it should list to“ Cause After you connected Meta Commerce to Nembol, the settings open, and you should see the option to select a Facebook Catalog – See the screenshot. It may happen that you can’t see the Catalog you want

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