Updated on July 15, 2024
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Checklist before using the Quantity Sync
Here are some important points about the “Quantity Sync” in Nembol.
Make sure you set everything up correctly before starting to sync your items.
Products must be listed or linked via Nembol
It is not enough to connect a channel to Nembol, and activate the sync to have your items’ quantity synced.
- If you have your products only on 1 channel, you should import them in Nembol, and LIST on more channels.
- If you have products on many channels, you should LINK (connect) them for the Sync to work properly.
Channels must stay connected to Nembol
Inventory sync across channels works only when those channels are connected to Nembol. Please see the screenshot below.
Inside the Channels tab, on the left side of the screen, you can see your connected channels. Sync can be set for these channels.
If you disconnect a channel, by clicking the “Disconnect” text inside the channel section, you will stop the connection between Nembol and this channel. Therefore, Nembol will no longer receive updates from the disconnected channel, and Sync will not work.
When you are not logged in, sync does not happen and cannot be updated even if you log in later: sales sync is lost forever and will require a manual update.
How does the Quantity sync works?
Inventory sync is for sales only
Quantity sync works only upon sales.
If you edit your quantity in eBay, or Amazon, or Etsy, or WooCommerce, — Nembol has no way to know that. This edit will not be transmitted to Nembol, nor to other channels.
Once an order is placed in Nembol and the quantity is updated, Nembol automatically adjusts the stock levels across all connected channels, including the one from which the order originated. This edit-back ensures quantity consistency across all connected channels.
Therefore, quantity sync mission is to sync your stock UPON THE SALE in some channel to Nembol, and to other connected channels.
How to restock items correctly?
If you need to restock items, do it either in Shopify (if you are a Shopify user) or directly in Nembol.
Here are some guides to set up restock correctly:
Order status across channels
Nembol seamlessly integrates with several major e-commerce platforms, including WooCommerce, Amazon, eBay, Etsy, Shopify, and TikTok. Each of these channels operates differently and features distinct order states that Nembol effectively recognizes and processes.
Key features:
• Order retrieval: Nembol retrieves orders every 10 minutes for the past 24 hours, ensuring you have the most up-to-date information.
• Access to order history: Upon logging into Nembol, users can access their complete order history from connected channels, as long as those channels permit data retrieval.
Efficient order management requires understanding the specific order statuses recognized across various e-commerce platforms. Below is a breakdown of the order statuses for each channel integrated with Nembol:
Amazon
Order statuses:
- Not shipped
- Partially shipped
- Shipped
eBay
Order status:
- Completed
Etsy
Order requirement:
- Must be fully paid, with payment confirmed as received by the seller.
Shopify
Order requirements:
- Must be in an OPEN state.
- Financial status must be PAID, confirming that payment has been made.
TikTok
Order statuses:
- Awaiting shipment: The order is ready to ship, but no items have been shipped yet.
- Partially shipped: Some items of the order have been shipped, but not all.
- Awaiting collection: The shipment has been organized, but the package is waiting to be picked up by the courier.
- In transit: The package has been picked up by the courier and is on its way to delivery.
- Delivered: The package has been delivered to the buyer.
- Completed: The order is completed, and no further returns or refunds are allowed.
WooCommerce
Order statuses:
- Processing
- Completed
Time frame:
- Orders must be within the last 24 hours.
Quantity sync towards Nembol
How to activate 'Quantity sync towards Nembol'?
- Go to your Channels tab.
- Click on Sync settings.
- Select which channels will update Nembol stock upon order receipt.
- Now, if you get a sale on this channel, it will be communicated to Nembol, and shared on your other connected channels.
How to deactivate 'Quantity sync towards Nembol'?
- Go to your Channels tab.
- Click on Sync settings.
- Unselect which channels will NOT update Nembol stock upon order receipt.
- Now, if you get a sale on this channel, it will NOT be communicated to Nembol, and will NOT be shared on your other connected channels.
Please note: by turning the "Quantity sync towards Nembol" OFF in channel "A", — you will stop the stock updates from channel "A" to Nembol. But you will not stop sync from Nembol to the channel "A"
How to activate inventory sync TO channel?
Inventory sync to a channel is always ON when that channel is connected to Nembol.
For example, if you turn the “Quantity sync towards Nembol” OFF in Shopify, but ON in eBay:
- If you get a sale in Shopify, this sale will not change the quantity of that product in Nembol, nor in other channels.
- If you get a sale for the same product on eBay, this will be reflected in an inventory reduction for that product in Nembol and in all connected channels, including Shopify of course.