Updated on May 30, 2024
Full error name: “You can’t publish a product with quantity equals to zero; One offering must-have quantity greater than 0.“; “There was a problem with /quantity : cannot be empty”
Cause
Etsy doesn’t allow to publish products with zero quantity.
Solution
• If you're publishing a product that has 0 as quantity
Change the product’s quantity to a positive number and try again.
If you need to do it in bulk, you can use Quantity bulk edit.
• If you're publishing a product with variations
Sometimes, if you have a product with variations, Etsy will block the publishing if your first variation is sold-out.
To sort this out, change the quantity and retry the publication.
• If one of your products sells out on another connected channel
This error might occur when one of your products sells out on another connected channel. Instead of being put “sold out” on Etsy too, the product still shows a positive quantity, and there’s an error alert sign next to it on Nembol.
You can prevent this error from happening by going to your Etsy account and changing the settings as follows:
- Go to your Etsy.
- Access your Shop Manager.
- Go to Settings, and then Options.
- Scroll down to the end and set the Sold Listing option to “Sure, show them”.
This will allow Nembol to move sold out items to the Inactive section, waiting to be deleted (for unique pieces) or restocked (with Nembol).